Situation Analysis:

With the change of national consumption concept and the improvement of consumption level, the sales of automobiles have steadily increased, and the related automobile business (vehicle sales, accessories and maintenance) has also increased. The 4S shop is an automobile franchise model with "four in one" (complete vehicle sales, spare parts, after-sales service, and information feedback) as the core, which plays a great role in enhancing the image of automobile brands and automobile manufacturers. 4S shop customers need fast, reliable and valuable services. In the face of customer groups with high-quality service requirements, how to quickly capture customer information and provide customers with "visible" services is the key to improving customer satisfaction.

Solution:

Mobile license plate recognition applied to mobile CRM system

Wintone Science & technology is committed to helping 4S stores with high-quality products and services based on its deep insight into 4S stores and accurate grasp of industry pain points, launching parking billing systems, V5 cameras, motor vehicle invoice recognition, and car satellite communication, etc. products to help 4S shops to achieve "one-stop" service for vehicles.

The 4S shop service consultant uses the mobile version of the CRM system to scan and identify the license plate number of the incoming car through the mobile phone camera, automatically identify the license plate number, and retrieve the owner and vehicle file information from the CRM system, such as owner information, last maintenance time, Insurance expiration time, etc., think what customers think, worry about what customers worry, adopt mobile license plate recognition, just use the mobile phone lens to align the vehicle license plate, the video will automatically trigger license plate recognition, and you can output snapshot pictures and license plate recognition results. There is no need for manual entry, and the car owner can be quickly recognized through the license plate information, which can quickly pick up the car and associate all subsequent service items, and the customer experience satisfaction is very high.

Parking charging system is applied at the entrance and exit of stores to quickly capture customer information

Wintone parking charging system is installed at the entrance and exit of the 4S store. The V5 camera monitors the vehicles entering the store in real time, quickly captures the vehicle data through the license plate recognition technology, displays the information of vehicles entering the store in real time, and uploads it to the store management system;

The parking billing system is connected with the 4S store management system, and the service consultant retrieves the vehicle information such as the owner information and the insurance expiration time from the management system, and follows up the customers in a targeted manner to assist the customers in accurately completing repair, maintenance, car purchase and other businesses;

After the effective parking spaces are full, Wintone parking billing system implements the management means of prohibiting the re entering vehicles from passing or collecting temporary parking fees. It can also be used with the customer CRM system, OA system and financial system of 4S stores to realize data exchange;

Wechat and Alipay self-service payment at the time of exit. The background will input the payment information into the system and automatically lift the lever to release. The parking charging system can also customize the exclusive parking management system according to the actual business needs of the 4S store.

Wintone license plate recognition parking lot charging system integrates license plate recognition integrated machine, parking lot charging display screen, license plate recognition charging software and intelligent road gate to form a complete intelligent license plate recognition parking lot charging system.

License plate recognition camera is applied in the store - transparent repair and maintenance workshop

Through the Cheweitong camera, it can realize the visual service management of vehicles entering and leaving the 4S store, and provide the management with the data basis for decision-making analysis

The transparent maintenance workshop uses the Cheweitong camera to display the repair and maintenance process on the large screen. The owner can remotely watch the whole process of the repair and maintenance of the car, and the service is transparent;

After the vehicle is repaired, the camera will directly carry out the car washing service after recognizing the license plate information, so as to reduce queuing, improve efficiency and improve customer satisfaction.

Invoice Recognition-Intelligent Sales Management

Applying the Wintone Science & technology invoice recognition core, quickly integrating with the 4S store dealer incentive system, and quickly entering the invoice information into the system through the OCR recognition technology, the recognition speed is less than 1 second, and the work efficiency is greatly improved;

Through the uploaded invoice image, auto manufacturers can check the sales situation of each 4S store through the system, realize the sharing of sales data, and at the same time facilitate query and retrieval, and conduct targeted analysis and management;

The core of invoice identification is connected to the authoritative invoice inspection platform to verify the authenticity of unified national invoices, to prevent the occurrence of fake orders in 4S stores, and to realize the close connection between online contacts and offline retail networks.

"Cheweitong" refuses to occupy space - intelligent charging pile management

Enhance the charging experience of members' vehicles at the store, install special ground locks on the charging piles of 4S stores, and control the ground locks through voice broadcast and remote vehicle location tracking;

One Cheweitong camera can manage two parking spaces at the same time, helping 4S stores effectively reduce operation and maintenance costs;

Through the information transfer between the license plate recognition system interface and the server, and then share the data with the customer relationship management system, provide customized applications for each terminal, and carry out the integrated design of the call center of the automobile 4S shop and the license plate recognition system.